founder of naked leader

Good customer service is when…

Good customer service is when…

Time to Read: Time to read 90 seconds Good service is when… Good customer service is how the customer is treated when things go wrong. Too many customer service training initiatives concentrate on following a process for how things should proceed, and too few on what happens when events go outside of that process. In…Continue Reading

any liquid is spilling over the top

any liquid is spilling over the top

Time to Read: 3 and a half minutes This month Clive chats to Peter McCartney – a naked leader every single day: GUIDING light Peter McCartney sees his role in life to “facilitate enjoyment, achievement and legacy.” No wonder then that he has been recognised as a leader of substance within ISS, one of the…Continue Reading

From my daughter Olivia

From my daughter Olivia

Time to Read: 3 minutes (it’s worth it) From my daughter Olivia Welcome to a real life story of perseverance, belief and love, from my (step) daughter Olivia… Olivia works with BT, who asked people to share their stories to help them build a more inclusive organisation. Olivia shared her dyspraxia diagnosis: “When I was…Continue Reading

Winner Global Teacher 2018

Winner Global Teacher 2018

Time to Read: 3 minutes THERE was a quote on a recent BBC5 Live news item about education where a school pupil remarked: “Being a good teacher is not all about what happens in the classroom.”  Well, there couldn’t be a more extraordinary example of that than art and textiles teacher Andria Zafirakou. Incredibly, and rather…Continue Reading

Can’t do something? Prove it!

Can’t do something? Prove it!

Time to Read: 30 seconds Can’t do something? Prove it! When someone tells you that they can’t do something, ask them this: ‘How do you know?’ Or even:“Prove it!” The only way to know whether they can or can’t do something, is to do it and see. And, as almost everyone has to ‘fail’ before…Continue Reading