founder of naked leader

Competencies have one major downside

Competencies have one major downside

Time to Read:  45 seconds Competencies have one major downside They never work. Boring, complex and time consuming aside, they simply create general all rounders. Going forward – strengths are all. Because if people do not use their strengths every day, they will reduce. If all you did in your organisation was to unlock the…Continue Reading

The top 7 ways to unlock new ideas

The top 7 ways to unlock new ideas

Time to Read: 40 seconds The top 7 ways to unlock new ideas from the people you already have Organisations that identify, unlock and unleash the strengths, passions and ideas in the people that they already have will succeed, those that don’t, won’t. So, 3 NL Weeks – this one on ideas, next on passions…Continue Reading

Katie cares

Katie cares

Time to read: 4 minutes This month’s Leader Feature – Clive talks to an inspirational young woman, Katie Walker. Katie won the Prince’s Trust Young Achiever of the Year title at the Pride of Britain Awards. Here’s Clive Barrett’s interview with Katie: KATIE Walker was “shaking” when she went to click ‘send’ on social media…Continue Reading

Good customer service is when…

Good customer service is when…

Time to Read: Time to read 90 seconds Good service is when… Good customer service is how the customer is treated when things go wrong. Too many customer service training initiatives concentrate on following a process for how things should proceed, and too few on what happens when events go outside of that process. In…Continue Reading

any liquid is spilling over the top

any liquid is spilling over the top

Time to Read: 3 and a half minutes This month Clive chats to Peter McCartney – a naked leader every single day: GUIDING light Peter McCartney sees his role in life to “facilitate enjoyment, achievement and legacy.” No wonder then that he has been recognised as a leader of substance within ISS, one of the…Continue Reading