founder of naked leader
Customers Come First
BUSINESS is not just about making money, it is about delighting your customers. making money is the by-product. And you will delight your customers by following through and delivering on what you promise.
So, this month, and always, follow through and deliver on your promise. Be seen to deliver your agreement. And if something goes wrong, make it right, and then more than right.
Every customer-supplier dispute, the loss of a customer, a fall-out with a client, a decision by a potential customer not to come to you – they all come down to one thing. An actual, or perceived (same thing), broken promise.
Make sure you deliver and follow through on your deals, your agreements and your promises – always.
(Extract from The Naked Millionaire)
Love to delight my customers. But surely money is key to it all!
Money makes the business work as do products and staff.
You need it all.
The suggestion that we are all working to delight customers appears a bit wide of the mark.
We all want to make money. Don’t we?
Money, money, money. It’s the root of all….business transactions.