founder of naked leader
Customers Know Best
DO your customers let you know what they want? Do they give you feedback? If not, go and ask them. Make it easy for them to approach you with their requests/feedback.
Ask them how do they rate your customer service and what their expectations are of you? Ensure your complaints procedure is monitored so you know how many you receive and how quickly/efficiently they are dealt with. Turn customers who might have complained into loyal customers.
Getting these sums right is difficult!!
The last one was 9×9 which is quite hard and thankfully, after experimenting, I had two plus three which wasn’t so bad.
On to the point, keeping customers is so important. Nurture them, pamper them, ask what they want and they will never stray.
Asking questions is logical as customers know what they want. You have to make sure you provide it.