founder of naked leader
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How to Put an End to Nuisance Calls (and have great fun doing so)
Even though we have registered with The Telephone Preference Service some callers still get through.
Here is how to ensure they don’t call again, keep calm, have fun and practice the greatest skill in leadership…
Ask questions (mixed in with general rubbish):
Be polite, friendly even, and ask question after question – without giving any information away:
Questions must be open – i.e. not ones that can be answers “yes” or “no” – although, if you fancy a laugh
Real transcript from real call:
Caller: Hello, can I speak with David Taylor please?
Me: That’s me
Caller: Oh, great, and how are you David
Me: I’m great, thank you for asking, and what is your name please?
Caller: (pause) my name is Simon
Me: I very nearly called one of my cats Simon, I called him Mozart instead – you know, after the famous composer, Beethoven.
Caller: I am calling about the accident you had recently
Me: Ah, what accident was that?
Caller: The one you had in the last six months
Me: Who had an accident?
Caller: You did
Me: Where did I have it?
Caller: In the vicinity of your home town
Me: Would you be a little less specific please?
Caller: Don’t you mean more specific?
Me: When did I have it?
(And they are very unlikely to call again – these people are paid by results, and my caller id will now have ‘don’t answer’ next to it.
Key questions begin with ‘Which’ ‘Who’ Where’ ‘When’ or “How”
With my love and best wishes
Please share your experiences below