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Tag Archives: customer service

The Psychology of…

The Psychology of…

Time to be read: 184 seconds (give or take). The Psychology of… Why people – why you and everyone you know and meet – do what they do. New Scientist once wrote ‘The idea that people are rational, is risible’ – yes indeed, however, people are predictably irrational. On the 14th May, in a once only event in…Continue Reading

Be careful what you whinge for

Be careful what you whinge for

Time to Read: 60 Seconds   Be careful what you whinge for The more you whinge, the more likely what you are whinging about will come true. Because when you believe something to be true, you see the world in that way (your mind – i.e. you – cannot tell the difference between something that happens in…Continue Reading

The 3 Top Ways to Transform People into Profit, while ensuring…

The 3 Top Ways to Transform People into Profit, while ensuring…

Time to Read: 3 Minutes Time to Watch: 44 seconds The 3 Top Ways to Transform People into Profit, while ensuring… Your people are engaged, valued and fulfilled. Indeed, you can’t have one, without the other. Without people who are engaged, valued and fulfilled you won’t make profit, and without profit you won’t have any…Continue Reading

“How so calm?”

“How so calm?”

Time to Read:   If it’s delayed you can do a lot worse than go to @SW_Trains    “How so calm?” Was the question I asked Allison Dunn, Information & Customer Experience Manager at South West Trains. No background needed – trains get delayed, signals fail and very sadly people go onto tracks. When things go wrong,…Continue Reading