founder of naked leader

Tag Archives: excellence

When praising, helping or guiding people – do this for MAXIMUM impact

When praising, helping or guiding people – do this for MAXIMUM impact

Time to Read: 40 Seconds    When praising, helping or guiding people – do this for MAXIMUM impact Be specific Why? Because that’s what the brain understands Praising – Minimum impact – ‘Thank you for the work you did today’ MAXIMUM Impact – ‘Thank you for sorting out that customer problem today’ Helping – Minimum…Continue Reading

For my daughter 

For my daughter 

Time to be read: Slightly under 2 minutes For my daughter Dear Olivia, You have been an inspiration to me, my beliefs and writing every day since I first met you, when you were just 3 years old. I write about you, talk about you and am still amazed at how much you and your brother…Continue Reading

“How so calm?”

“How so calm?”

Time to Read:   If it’s delayed you can do a lot worse than go to @SW_Trains    “How so calm?” Was the question I asked Allison Dunn, Information & Customer Experience Manager at South West Trains. No background needed – trains get delayed, signals fail and very sadly people go onto tracks. When things go wrong,…Continue Reading

One True Voice

INSIDE your team, debate, discuss and decide – then go forward with one voice. Providing everyone has had a chance to have their say, and been genuinely listened to, they will go forward with you. ‘One team – one vision’. This does not mean you are ‘against’ other teams (we can all be in more…Continue Reading