founder of naked leader
Thought For The Week
YOUR customers are why you exist. Without them, you have no business, or organisation. They must be top of your priorities, in the eyes, minds and actions of all of your people. Your number one aim is to attract, retain and delight your customers.
(Extract from The Naked Coach)
Well said, the customers are everything. Your staff are key too.
The customer is always right. Especially in the business I work in, which is banking.
We have a comprehensive complaints procedure to prove it!
I guess the customers are the people who buy the magazines I write in. I love them all!