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Monthly Archives: December 2013

Customers Know Best

DO your customers let you know what they want? Do they give you feedback? If not, go and ask them. Make it easy for them to approach you with their requests/feedback. Ask them how do they rate your customer service and what their expectations are of you? Ensure your complaints procedure is monitored so you…Continue Reading

A Proposal Made In Heaven

IT can be hard, soft or even something in between. Selling comes in various forms and at varying stages of a product or a service’s life. Ideally you will need something to show a potential customer. You will need a proposal. Arriving at a client’s premises without one – ideally samples of what you intend…Continue Reading

Dear Father Christmas

Dear Father Christmas I hope this finds you, and finds you well. It is difficult to believe it is that time of year again. That wonderful season of goodwill, when we decorate our desks, go wild at our office parties and vow to never drink again the following morning. I have been asked to write…Continue Reading

Know the Score In Your Business

MAKE sure you have a clear, concise, compelling strategy for your company. Ensure everyone in your organisation knows it. Also, how what they personally do relates to the strategy. Anything that you do that does not help you get closer to your vision, stop doing it. You will stop over a third of your work…Continue Reading

Question Time

ASK yourself these questions. * What’s your biggest dream? * What do you want to achieve long term? * What does success look like to you? * What’s important to you? Then, consider where you are now, before appreciating what you have to do to get to where you want to be. Then do it!…Continue Reading

That’s The Way To Do It…

EVER wondered how to? How to what I hear you say? Well, how do do, almost anything? I was perusing the Naked Coach other day when I came across David Taylor’s top 100 How Tos in business and coaching. The chapter actually starts with the heading: ‘The Answer’s Yes…What’s The Question? How’s that for positivity?…Continue Reading

Seize The Day

STRIKING while the iron’s hot can be the difference between success – and missing that once in a lifetime opportunity. Seizing an opportunity when it arrives is important and can have a dramatic impact on your personal success. Determination to grab that chance to get on is the key, regardless of ability or training –…Continue Reading