founder of naked leader
Time to read: 4 minutes This month’s Leader Feature – Clive talks to an inspirational young woman, Katie Walker. Katie won the Prince’s Trust Young Achiever of the Year title at the Pride of Britain Awards. Here’s Clive Barrett’s interview with Katie: KATIE Walker was “shaking” when she went to click ‘send’ on social media…… Continue Reading
Time to Read: 40 seconds How to be recognised for the work you do without shouting about it – in Royal Flush order…. Ace – Get known in your organisation as being an obvious expert in something so you become the go too person in that area – do not brag – just make it…… Continue Reading
Time to Read: Time to read 90 seconds Good service is when… Good customer service is how the customer is treated when things go wrong. Too many customer service training initiatives concentrate on following a process for how things should proceed, and too few on what happens when events go outside of that process. In…… Continue Reading
Time to Read: Shorter than arranging a meeting Bolt the door, lock the windows, send for pizza… I was coach to a new CEO who had been in place for around 3 months and he had invited me to a monthly Executive meeting. For a variety of reasons he was doubting whether important financial information…… Continue Reading