founder of naked leader
Time to Read: 60 Seconds If someone asks you a question… Here’s a radical idea… Answer it! Yes, I know that might be the most blindingly obvious suggestion you have ever read And, it is also among the most unusual! Listen to politicians, colleagues at work, members of your family – how rarely people answer the…… Continue Reading
WE’LL meet again, I know exactly where and precisely when! Not quite the lyrics Dame Vera Lynn conjured back in the 1940s, although close enough. Do those words strike a chord? Perhaps you are in a company where this sounds familiar, an organisation where meetings are held for meetings’ sake. A company where your boss…… Continue Reading
WE all follow the exit signs to make sure we are able to get out of certain situations – car parks for one! However, beware of a stampede heading for the exits in your company – a sure sign that something is not quite right. While a steady turnover in a business is expected at…… Continue Reading
IF you are in the early stages of a business relationship, ask open questions. That way, your customer will give you lots of useful information which may help you later with a sales call.… Continue Reading
LIKE plants, businesses thrive on growth. And according to research the rate of expansion could be greatly increased by using one simple piece of advice – taking note of customers. Incredibly, as many as half of small firms, and many larger ones, fail to ask their customers what they think of the products and services…… Continue Reading
THE saying ‘treat others how you would expect to be treated’ comes into play when you are chairing a meeting. Interpersonal skills are the key to making it a success and participants need to be given respect and consideration. That doesn’t mean it has to be like a friendly chat between mates! Be business like,…… Continue Reading
CREDIT where credit’s due. We’ve all heard the phrase. So, is it right to praise people even when you know that what they’ve just done they get paid for? Should the fact it is their job make a difference? This was the fascinating poll question on the Naked Leader website put to us by David…… Continue Reading
DO your customers let you know what they want? Do they give you feedback? If not, go and ask them. Make it easy for them to approach you with their requests/feedback. Ask them how do they rate your customer service and what their expectations are of you? Ensure your complaints procedure is monitored so you…… Continue Reading
REDUNDANCY has become a realisation for many, however, it is important to remember, it is your job that has been made redundant, not you. If it has happened to you, then take ownership of your situation, today. Ask yourself if there is somebody out there who is in poorer or more challenging circumstances than you…… Continue Reading
IT’S an open and shut case. In the early stages of a business relationship, ask open questions. These are questions that make the other person give you an answer – and, more crucially, information which you can use at a later date. Ask them ‘how’, or ‘why’ or ‘when’ or ‘what’ and make them tell…… Continue Reading