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Tag Archives: sales

The Psychology of…

The Psychology of…

Time to be read: 184 seconds (give or take). The Psychology of… Why people – why you and everyone you know and meet – do what they do. New Scientist once wrote ‘The idea that people are rational, is risible’ – yes indeed, however, people are predictably irrational. On the 14th May, in a once only event in…Continue Reading

4 Ways to Amaze Your Customers

1. Sell as your customer likes to buy – let them lead the flow, dictate the pace and be “in charge”  (follow their behaviour, not your process). You listen; ask questions that show you are listening. And answer any questions you are asked – directly. Real recent mystery shopping experience – Me “I am really…Continue Reading