founder of naked leader
WHEN telling people your message make sure you deliver it with a KISS. Yes, you may want to add a little love and affection to your audience, although Keeping It Short and Simple is the key here. With me so far? Excellent. KISS is an easy acronym to remember. And the intimation is clear. Short…… Continue Reading
IF you are thinking of writing a book, remember that Stephen King and JK Rowling took ages in getting their first work published. They say everybody has a book within them somewhere. As well as having a good title, well-written story and a strong single line that sells the book, the other key elements, to…… Continue Reading
TWO’S company – 3,000’s a crowd, as Dave Murrell found out this year having been thrust in to the spotlight to accept a prestigious prize for his company. And the businessman, Head of Servers, Storage and Desktop Services in the technical arm of The Cooperative Group, cites the Naked Leader as a source of inspiration…… Continue Reading
DO your customers let you know what they want? Do they give you feedback? If not, go and ask them. Make it easy for them to approach you with their requests/feedback. Ask them how do they rate your customer service and what their expectations are of you? Ensure your complaints procedure is monitored so you…… Continue Reading
EVERY customer/supplier dispute, the loss of a customer, a fallout with a client, a decision by a potential customer not to come to you, or return to you – they all come down to one thing. It’s an actual or perceived (same thing) broken promise. Make sure you deliver and follow through on your deals,…… Continue Reading
INTERESTED in learning more about the art of world class presentation delivery? Then make a date for October 26th. NLP, The Psychology of Influence, is a high impact seminar, held in central London, which delivers results. You will learn the benefits of The Positive Approach, The Power of Language and How to Apply It, “Mind-Reading”…… Continue Reading
REMEMBER that your customers are people too and they deserve to be treated in the same way you treat colleagues and staff. Listen to them and pay attention to what they tell you.… Continue Reading
EMPLOYEE engagement – is the company you work for doing enough of it? With many staff enduring job cuts and pay freezes – while bonuses continue to roll in at the top end – there is resentment in many firms across the globe. And yet, against the background of economic gloom, large companies reckon they…… Continue Reading
YOU can never know everything that you need to know about your chosen area of excellence, but you must know quite a lot. Your knowledge needs to be grounded, not just in academia, but also in the real world of business, organisations and life. If you want to be an obvious expert, and not just…… Continue Reading
PUT your customers first. They are why you exist. Without them, you have no business, no organisation. They must be at the top of your priorities, in the eyes, minds and actions of all your people. Your number one aim is to attract, retain and delight your customers so that they come back for more.…… Continue Reading