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Tag Archives: people

“How so calm?”

“How so calm?”

Time to Read:   If it’s delayed you can do a lot worse than go to @SW_Trains    “How so calm?” Was the question I asked Allison Dunn, Information & Customer Experience Manager at South West Trains. No background needed – trains get delayed, signals fail and very sadly people go onto tracks. When things go wrong,…Continue Reading

Action For The Week

TO ensure organisations save time, trees, hassle, money and focus on the important, replace job descriptions with people descriptions, in effect, structured CVs. Ensure people are encouraged to learn new skills and to work across any area of any organisation. (Extract from The Naked Leader)Continue Reading