founder of naked leader
YOUR customers are why you exist. Without them, you have no business, or organisation. They must be top of your priorities, in the eyes, minds and actions of all of your people. Your number one aim is to attract, retain and delight your customers. (Extract from The Naked Coach)… Continue Reading
BANK of Dave – Bank on Dave – Burnley Savings and Loans. They are now titles that for many are as familiar to people as their own faces when they look in a mirror. In fact anybody who has not heard of mini-bus salesman David Fishwick and his one-man quest to transform the banking industry…… Continue Reading
WHERE you need to reprimand an individual or group, remember that old adage, ‘praise before criticism.’ Otherwise you will create a wall and your thoughts will not be heard. This should apply to the way you deal with others, as well as yourself. Always use the positivity of your situation as a guide. Then bring…… Continue Reading
PLEASURE and pain. We’ve all experienced both. Sometimes you have to go through one to fully understand the other. Passing a driving test after failing the first. Getting a job having been turned down for others. Making it around the London Marathon course having been forced to give up through exhaustion the year before. It…… Continue Reading
BREAK free from seeking the approval of others. You will never become a well-respected person and brand without detractors, and these people may be very vocal in their opposition to you. You need that; you need these people talking about you, having a go at what you have done, often complete strangers to you, to…… Continue Reading
THE future must be different, and it can be, from this moment on. Wherever you are reading this, on a train, at home or on holiday, stop reading right now, and check the time, and date. For if you so choose, your life will change forever, right now. Okay, now resolve that you will become…… Continue Reading
EVER thought of changing your life – now? The fastest way to make a change in your life is to act as if that change has already been made. Do it today.… Continue Reading
WHEN managing change, pay attention to the four key principles. Leadership, communication, strategy and culture. You must have a clear understanding of these to avoid an uphill struggle. Remember, change is inevitable. You need the ability to adapt so you can survive and prosper. An organisation needs to improve and adapt to the changing world.…… Continue Reading
THE jigsaw which makes up effective leadership comprises many different pieces. So on this diverse subject it seems appropriate to obtain the view of a man who deals in parts. Not just any old parts, either, for Jon Harte is the managing director of the parts division of Europe’s largest Ford dealer group, Ford Retail.…… Continue Reading
SOMEWHERE beneath the layers of dust, fear and limiting beliefs that have attached themselves to our lives, is the feeling that there is more, so much more; that our lives to date have been but a blade of grass compared to what we can be. (Extract from The Naked Leader)… Continue Reading