founder of naked leader
Making the Complex Simple (and understandable)
What are the most dreaded words that ever come out from Information Technology teams?
‘The System’s Down’
Those words cut through this digital, cloud based, X-Box age like a shiver through the spine.
My background is IT, and do you know what? I still don’t know what people mean when they say this?
Last week in a Client Partner, I had a Déjà vu experience that took me back to when I was an IT Director at Allianz, many years ago – the two conversations though, spanning across over 25 years, were identical:
Me “What do you mean, the system’s down?”
IT guy “It means it’s not working” (He wanted to add “Duh!”)
Me “OK, which part of the system?”
IT (long pause) – “That’s what we are looking into now
Me “Great – can you show me?”
IT (longer pause) “You mean the wires and cables?”
Me “No, here and now, draw the system and show me where it has broken”
IT “Sorry David, it’s not that simple – our system is too complex to show it in that way”
Me “Oh, ok…hang on, if Harry Beck, 90 years ago, can draw the London Underground on a map small enough to fit in a diary…”
IT “Ah, ok”
And both times, within one week, we had a simple design of ‘The System’ – it didn’t fit in a diary, more an A3 size. And all credit to all IT teams out there that have done this.
Powerful, Visual and above all, Simple
What needs to be simplified in your organisation?
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