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Tag Archives: business

Lead By The Rules

BEING a good leader is not the sole preserve of the entrepreneur. Using recently-retired Sir Alex Ferguson as an example, it is clear from his absence in football that leadership can make a difference in sport, too. Leadership skills possess a universal template. Leading by example, creating a vision, focusing on the positives and copying…Continue Reading

Buy Into Ownership

WORK on ownership, accountability and strengths. Hold a meeting and, as a team, agree that no one will ever say anything behind each others’ backs which they would not say to their faces. This is a given, and must be accepted on an emotional level. If everyone simply nods, they will not do it. If…Continue Reading

Customers Know Best

DO your customers let you know what they want? Do they give you feedback? If not, go and ask them. Make it easy for them to approach you with their requests/feedback. Ask them how do they rate your customer service and what their expectations are of you? Ensure your complaints procedure is monitored so you…Continue Reading

Know the Score In Your Business

MAKE sure you have a clear, concise, compelling strategy for your company. Ensure everyone in your organisation knows it. Also, how what they personally do relates to the strategy. Anything that you do that does not help you get closer to your vision, stop doing it. You will stop over a third of your work…Continue Reading

That’s The Way To Do It…

EVER wondered how to? How to what I hear you say? Well, how do do, almost anything? I was perusing the Naked Coach other day when I came across David Taylor’s top 100 How Tos in business and coaching. The chapter actually starts with the heading: ‘The Answer’s Yes…What’s The Question? How’s that for positivity?…Continue Reading

Sell The Benefits

MAKE sure you know your unique selling point, be it yourself as an individual, or your company. Really understand it and make sure you tell the world about it in any proposition. People need to know the benefits so make sure you explain, clearly and concisely, just what it is that makes you, or your…Continue Reading