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Tag Archives: Customers

If someone asks you a question…

Time to Read: 60 Seconds  If someone asks you a question… Here’s a radical idea… Answer it! Yes, I know that might be the most blindingly obvious suggestion you have ever read And, it is also among the most unusual! Listen to politicians, colleagues at work, members of your family – how rarely people answer the…Continue Reading

4 Ways to Amaze Your Customers

1. Sell as your customer likes to buy – let them lead the flow, dictate the pace and be “in charge”  (follow their behaviour, not your process). You listen; ask questions that show you are listening. And answer any questions you are asked – directly. Real recent mystery shopping experience – Me “I am really…Continue Reading

How to Lose a Sale

Time to Read: Enough to lose a sale Time to Listen: Next time you are with a customer! Now, huddle up – losing a sale does not happen by accident, whether you are in retail, selling by phone or pitching for business – you must work very hard to lose. Here’s how to do it:…Continue Reading