founder of naked leader
Time to Read: 60 Seconds If someone asks you a question… Here’s a radical idea… Answer it! Yes, I know that might be the most blindingly obvious suggestion you have ever read And, it is also among the most unusual! Listen to politicians, colleagues at work, members of your family – how rarely people answer the…… Continue Reading
1. Sell as your customer likes to buy – let them lead the flow, dictate the pace and be “in charge” (follow their behaviour, not your process). You listen; ask questions that show you are listening. And answer any questions you are asked – directly. Real recent mystery shopping experience – Me “I am really…… Continue Reading
Time to Read: Enough to lose a sale Time to Listen: Next time you are with a customer! Now, huddle up – losing a sale does not happen by accident, whether you are in retail, selling by phone or pitching for business – you must work very hard to lose. Here’s how to do it:…… Continue Reading
Time to Read – 40 seconds If people are your only asset (or, at the very least, your number one asset), then the personalities, attitudes and character of those people count for a huge part of your success, as an organisation.… Continue Reading