founder of naked leader
DO your customers let you know what they want? Do they give you feedback? If not, go and ask them. Make it easy for them to approach you with their requests/feedback. Ask them how do they rate your customer service and what their expectations are of you? Ensure your complaints procedure is monitored so you…… Continue Reading
SSSHHH! Bandler and Grinder were not the real founders of NLP… Time to Read: Just over a minute Time to Listen: Just a bit longer These are the real NLP founders – THE experts at influence, rapport and state Babies Influence – A hypnotic capacity to make eye contact. Rapport – The baby smiles – you smile.…… Continue Reading
FROM shop floor to executive suite, print room to boardroom. Steven Capper’s rags-to-riches style rise from a Margaret Thatcher-inspired Youth Training Scheme in 1980s Britain to potential UK Chief Information Officer of The Year for 2013 was borne from a desire to make a difference. For Steven – innovative and ground-breaking IT Director for construction…… Continue Reading
WHEN telling people your message make sure you deliver it with a KISS. Yes, you may want to add a little love and affection to your audience, although Keeping It Short and Simple is the key here. With me so far? Excellent. KISS is an easy acronym to remember. And the intimation is clear. Short…… Continue Reading
YOU might expect a World-Class venue such as the Excel to bring the best out in a former European Business Speaker of the Year and it seems that conductor David Taylor hit the right notes with his assembled symphony at a recent coaching seminar. The general consensus from the many people who attended the Business…… Continue Reading
BE an obvious expert on a subject. Get to the point and get there really fast. Never use ten words when five will do. Never use jargon (a word that someone hearing it would not understand), speak as if you are speaking to a 10-year-old, and 10-year-olds know a great deal. News channels can describe…… Continue Reading
ASK British Telecom and they will say it’s good to talk. After all, despite advances in technology, talking is the best way to communicate and get your point across. There are times in business though, when talking is only good, to a point. A journalist will tell you, ‘never say in three words what you…… Continue Reading
A HUGE number of jobs would be created if companies used factoring, research has revealed. Benefiting from better cashflow and greater flexibility, businesses are better able to cope with the difficult economic outlook which continues to shroud the world’s economy. What’s more, around a quarter of a million jobs are said to be dependent on…… Continue Reading
TO be or not to be, that is the question? A limited company that is. Whether to remain a sole trader or opt for limited company status is a conundrum for businesses. Opting to be a limited company might save you tax, unless your turnover is less than £10,000. Why not check it out? For…… Continue Reading
IF you are in a hole don’t be afraid to ask others to help you dig. Running a business is hard work and many owners are resistant to change and normally believe they can muddle through themselves. However, if your company is struggling don’t be a Mr Muddle as your business could fail. Nor a…… Continue Reading