founder of naked leader

Tag Archives: excellence

Buy Into Ownership

WORK on ownership, accountability and strengths. Hold a meeting and, as a team, agree that no one will ever say anything behind each others’ backs which they would not say to their faces. This is a given, and must be accepted on an emotional level. If everyone simply nods, they will not do it. If…Continue Reading

Customers Know Best

DO your customers let you know what they want? Do they give you feedback? If not, go and ask them. Make it easy for them to approach you with their requests/feedback. Ask them how do they rate your customer service and what their expectations are of you? Ensure your complaints procedure is monitored so you…Continue Reading

A Proposal Made In Heaven

IT can be hard, soft or even something in between. Selling comes in various forms and at varying stages of a product or a service’s life. Ideally you will need something to show a potential customer. You will need a proposal. Arriving at a client’s premises without one – ideally samples of what you intend…Continue Reading

Know the Score In Your Business

MAKE sure you have a clear, concise, compelling strategy for your company. Ensure everyone in your organisation knows it. Also, how what they personally do relates to the strategy. Anything that you do that does not help you get closer to your vision, stop doing it. You will stop over a third of your work…Continue Reading

Sell The Benefits

MAKE sure you know your unique selling point, be it yourself as an individual, or your company. Really understand it and make sure you tell the world about it in any proposition. People need to know the benefits so make sure you explain, clearly and concisely, just what it is that makes you, or your…Continue Reading

Show Star Quality

FIVE-STAR luxury is something we could all do with from time to time. But do you possess the five qualities needed to be successful? Loyalty, generosity, integrity, honesty and trust. Do you possess these traits? If so, you have the ingredients to make a difference in business. All you need then is to take certain…Continue Reading

It’s all about You

You are your number one favourite subject. You have to be – because, have you ever noticed, that wherever you go, there you are. Who else gets to spend 24 hours a day with you? In work – “Communication”, “Culture”, “Change” – they are all about you. So communicate and behave as you believe everyone…Continue Reading

Claire’s On An Upward Plane

GIVEN Claire Silvester works for a global industry-leading provider of maintenance, repair and overhaul services for fixed and rotary wing aircraft operators, it is no real surprise she is a high-flyer. And while her career may have taken off, Claire has her feet firmly on the ground as she navigates her course as a progressive-thinking…Continue Reading

Be Open – For Your Own Benefit

IT is an open and shut case. In the early stages of a business relationship, ask open questions. These are questions that make the other person give you an answer – and, more crucially, information which you can use at a later date. Ask them ‘how’, or ‘why’ or ‘when’ or ‘what’ and make them…Continue Reading