founder of naked leader
SETTING your business up online for the first time does not have to involve getting caught up in a web of uncertainty. Starting up a new website can hold many fears for many business owners – although that could now be a thing of the past. Paying someone to do it has its drawbacks, such…… Continue Reading
EVERY customer/supplier dispute, the loss of a customer, a fallout with a client, a decision by a potential customer not to come to you, or return to you – they all come down to one thing. It’s an actual or perceived (same thing) broken promise. Make sure you deliver and follow through on your deals,…… Continue Reading
TRUST, ethics and integrity are the highest values in your team. Place corporate and social responsibility at the very top of your agenda and you can make your stated aim to be a force for good in this world. (Extract from The Naked Coach)… Continue Reading
MAKE sure you pay attention to relationship marketing. Rather than spend time and money on acquiring new customers, make sure you focus on retaining existing ones. Remember, it costs less to retain a customer than it does to attract a new one. This week, don’t allow a customer walk away as it might prove expensive…… Continue Reading
DO your customers let you know what they want? Do they give you feedback? If not, go and ask them. Make it easy for them to approach you with their requests/feedback. Ask them how do they rate your customer service and what their expectations are of you? Ensure your complaints procedure is monitored so you…… Continue Reading
POTENTIAL, potential, potential. The word is not particularly long word but its ramifications are far reaching. We all have it. And Claire Batey, a recent attendee at Naked Leaders’ Coaching in a Corporate Environment Seminar believes maximising someone else’s is one of life’s pleasures. And she wholeheartedly recommends other people sign up for a future…… Continue Reading
MAKE a date for November 13th and the Naked Leader’s NLP – The Psychology of Influence workshop. The subject is chemistry – and no, this is not about Bunsen burners, test tubes and insoluble substances! Rapport, hitting it off with someone, the ability to empathise with others – some people have it, others do not.…… Continue Reading
PEOPLE buy from people. So take time to get to know the person in front of you when you are selling. They will make the decision. To buy from you they must trust and respect you. To buy lots from you they must also like you. End of story. (Extract from The Naked Millionaire)… Continue Reading
ACCLAIMED author Barbrara Taylor Bradford did not have Sarah Dawson in mind when she wrote her debut blockbuster novel in the late 1970s but there is little doubt the Manheim’s UK and International HR Director is A Woman of Substance. Where Sarah and Emma Harte, the main character in the book, differ of course is…… Continue Reading
THIS week, focus on your team. Really focus. Achieve your goals as a group. Remember you are not a collection of individuals. You are in it together.… Continue Reading